On October 29, 2024, TeamViewer, a leading global provider of remote connectivity and workplace digital solutions, announced the launch of its AI based Session Insights, providing IT teams with powerful tools to improve efficiency and streamline operations. These features will automatically summarize remote support sessions and provide analysis, enabling faster handover and wiser decision-making. By optimizing resources and acquiring valuable knowledge, new features enable IT support teams to solve problems faster, improve customer satisfaction, and expand expertise even with limited staff.
Prior to its release, TeamViewer conducted a global study of IT, OT, and business decision-makers to measure current attitudes towards artificial intelligence. The research results are clear: 75% of respondents believe that artificial intelligence is crucial for improving business efficiency. The AI Opportunity Report emphasizes the growing demand for automation solutions such as Session Insights, with 69% of respondents believing that AI will drive the greatest productivity boom in a century.
With the growth of artificial intelligence applications, their results and benefits are becoming increasingly evident. For example, IT professionals are at the forefront of using artificial intelligence tools, currently saving an average of 16 hours per month, while public sector employees with lower levels of AI adoption save 6 hours. This evidence suggests that as the adoption rate of artificial intelligence continues to rise, there is enormous potential for further productivity improvement.
In addition, artificial intelligence seems to be crucial for improving an organization's financial performance. 61% of people believe that artificial intelligence will have a beneficial impact on income in the coming year, with participants stating that the technology can increase average income by 211%.
Despite people's enthusiasm for artificial intelligence, decision-makers are becoming increasingly pragmatic about its use. Most people (61%) agree that the artificial intelligence hype cycle has ended, and businesses now hope that practical applications can provide real-world results. Meanwhile, 26% of respondents warn that not adopting artificial intelligence will result in falling behind competitors, and 25% expect higher costs due to a lack of automation - challenges that no organization can ignore in today's business environment.
The new artificial intelligence feature of TeamViewer directly solves these problems and provides practical benefits that can significantly enhance IT support operations. Automated case documentation solves the critical and time-consuming task of writing reports, which typically requires strict standards and can be a significant challenge for organizations. By simplifying this process, TeamViewer enables teams to efficiently capture and share collective expertise, improve overall productivity, and allow them to expand their abilities even with limited staff. Standardized session documents accelerate troubleshooting and handover, shorten mean time to resolution (MTTR), and improve customer satisfaction.
In addition, a powerful analytics dashboard enables businesses to track and meet service level agreements (SLAs), identify recurring issues and troublesome applications, drive improvements, and optimize resources. By utilizing these features, companies can maintain competitiveness and ensure that their teams continuously improve through data-driven insights.
As businesses increasingly recognize the tangible benefits of artificial intelligence in improving productivity and simplifying operations, the adoption rate of AI is growing rapidly. Our research shows that 79% of decision-makers now use AI at least weekly, a significant increase from 52% last year. With the launch of TeamViewer's new AI driven session insights, we enable organizations to make wiser decisions and optimize processes while adhering to the highest security and data privacy standards. We adhere to strict encryption practices to protect customer data, ensure secure processing, while providing administrators with control to enforce company wide policies and keeping users informed at every step, "said Mei Dent of TeamViewer CPTO.
In addition to improving productivity, artificial intelligence has also been proven to be crucial for career development. According to a survey, 72% of people believe that artificial intelligence enables them to focus on higher-level strategic work, while 70% of people say that AI has helped them acquire new skills that they would not have otherwise learned. In addition, 73% of people believe that artificial intelligence is a key skill for improving their careers, emphasizing how this technology can simplify daily tasks while promoting career development.
