When launching an Autodesk product, it displays' Your fixed term usage license has expired '
When launching an Autodesk product, a pop-up window appears indicating:
Your fixed term usage license has expired
View the available options in Autodesk Account.
If you have recently ordered a new fixed term usage license or have been renewed, please shut down Windows and continue using the product.
Environment:
Windows 10
Windows 11
Reason:
Possible reasons:
Licensing services may need to be updated。
The fixed term usage license has expired, and although a new fixed term usage license has been purchased, it has not been assigned to the user.
The fixed term usage license of the same team has expired and is in a short processing period, but other valid fixed term usage licenses cover all designated users.
The fixed term usage license has expired, but it is still being processed for renewal during the short processing period.
The fixed term usage license has expired, but there are no other fixed term usage licenses to replace it.
The fixed term usage license has not expired and is still valid, but the license activation needs to be reset.
The product has been upgraded from Standard to Premium package.
Incorrect product installed (such as AutoCAD LT licensing and using AutoCAD).
Note: If the expired product's fixed term usage license is in the short-term processing period, the given user may display this message. Even if there are active seats that cover all specified users, they still apply to the same team specified for the user.
Solution:
Review the following solutions and apply the corresponding solutions to the problem.
Verify that the license service is up to date.
Verify that the installed product is the correct one (for example, AutoCAD LT licensed but using AutoCAD).
The fixed term usage license has expired and a new fixed term usage license has been purchased, but it has not been assigned to the user:
Assign the new license to the target user.
Reset license activation. Please refer to how to change or reset the license for Autodesk software.
Restart the software and then re authorize by logging in to Autodesk Account.
The fixed term usage license of the same team has expired and is in a short processing period, but other valid fixed term usage licenses cover all designated users:
Close the message and continue using the software. Once the processing period has ended and the fixed term usage license has completely expired, this message should disappear.
Note: Administrators can move expired fixed term usage licenses to a separate team, where no user is assigned the product to prevent active users from seeing this message.
The fixed term usage license has expired, but the renewal is still undergoing a brief processing period:
Complete the renewal as soon as possible to avoid further access issues.
Close the message and continue using the software. After the renewal is completed, the message should disappear.
The fixed term usage license has expired, but there are no other fixed term usage licenses to replace it.
Purchase a new fixed term usage license.
Assign the new agent to the target user.
The fixed term usage license has not expired and is still valid, but requires resetting the license activation:
Log in to Autodesk Account to find license information. Please refer to Viewing Product License Information.
Check to ensure that the license has been assigned to the target user.
Reset license. Please refer to how to change or reset the license for Autodesk software.
Restart the software and follow step 1 to select the appropriate licensing method.
Product upgrade from Standard to Premium package (for example, upgrading from PowerShape Standard to PowerShape Premium):
Uninstall the Standard version of the software.
Install the Premium version.